Question: Question 2 0 1 . 7 points A complaining outcome in which the consumer takes action deliberately designed to damage the physical operation or hurt

Question 20
1.7 points
A complaining outcome in which the consumer takes action deliberately designed to damage the physical operation or hurt future business is called:
a. service recovery.
b. retaliation.
c. exit.
d. voice.
e. service recovery paradox.
Question 20 1.7 points A complaining outcome in which the consumer

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