Question $20$

$1$ pts

DATA $3600$ as a whole emphasizes the relationship between technology and strategic positioning $($i$.$e$.,$ how firms utilize MIS for business purposes$)$: through numerous cases, we see $($or we will see..$)$ firms that leverage technology for strategic positioning use technology to create competitive assets or ways of doing business that are difficult for others to copy. Nonetheless, technology is never a one$-$size$-$fits$-$all solution: often, it requires complementary innovation and drastic organizational changes.

Which of the following terms refers to the obtervation that, despite increased investment in IT$,$ worker productivity may decrease instead of increase?

IT productivity paradox

digital divide phenomenon

IT cost$-$benefit imbalance

technology resource dilemma

innovation saturation effect