Question: Question 2 (1 point) When granting a claim when the customer is at fault: try to discourage future mistakes without insulting the customer pretend the

Question 2 (1 point) When granting a claim when

Question 2 (1 point) When granting a claim when the customer is at fault: try to discourage future mistakes without insulting the customer pretend the customer did not make a mistake be very clear about what the customer did wrong. They must be told! threaten to sue if they keep complaining

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