QUESTION 2: 10 MARKS

Communication is the process by which a message or information is exchanged from a sender to a receiver. From the above case study, explain how Mr. Schinder can better verbally communicate with his colleagues

QUESTION 3: 15 MARKS

Focusing on the three functions of communication, discuss the main purposes an effective communication required by a group of employees within the organisation.

QUESTION 4: 25 MARKS

A business does not function in a vacuum. It has to act and react to what happens outside the factory and office walls. These factors that happen outside the business are known as external factors or influences. These will affect the main internal functions of the business and possibly the objectives of the business and its strategies. Except in consideration of the behaviour of Mr. Schinder, what are external exterior environmental issues that can negatively influence the business.

QUESTION 5: 30 MARKS

Determine the four most imperative elements of communication required by the organisation in which Mr. Schinder is employed as a junior executive.