QUESTION $2$

$(20$ Marks$)$

You have recently been included in a project and the manager has informed you that one of the challenges that continues to recur is product quality that fails to match the requirements of the customers, among many others. Suggest how these quality related issues can be best resolved using lishikawa's quality philosophy. Your response should make mention of Ishikawa's Eleven points.

QUESTION $3$

$(20$ Marks$)$

According to Goetch and Davis $(2015)$ Total Quality Management is described as a journey and not a destination. Critically discuss the core values of TQM$.$

QUESTION $4$

$(20$ Marks$)$

The International Organisation for Standardisation $($ISO$)$ standards are internationally agreed by experts. Think of them as a formula that describes the best way of doing something. It could be about making a product, managing a process, delivering a service or supplying materials $-$ standards cover a huge range of activities $($Schwalbe$,2010).$ With reference to ISO standards, discuss the quality management principles in which they reflect.

QUESTION $5$

$(20$ Marks$)$

With reference to relevant examples distinguish between quality assurance and quality control.