QUESTION $2(25$ Marks$)$

Total Quality Management $($TQM$)$ is a management approach that seeks to provide long$-$term success by providing

unparalleled customer satisfaction through the constant delivery of quality services. As the General Manager of

Superquality supermarket, discuss TEN $(10)$ steps that the management can take to ensure that TQM is successfully

implemented in the Supermarket. For every step identified, explain why it is important that this step be taken.