Question: Question 2 2 points To obtain maximum benefits from benchmarking, best practices, reengineering, TQM , and Six Sigma programs aimed at facilitating better strategy execution,

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2

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To obtain maximum benefits from benchmarking, best practices, reengineering, TQM

,

and Six Sigma programs aimed at facilitating better strategy execution, managers need to start with a clear idea of what specific outcomes really matter, such as a Six Sigma defect rate or superior customer satisfaction, and then build a total quality culture that is genuinely committed to achieving these outcomes.

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Question 2 2 points To obtain maximum benefits from benchmarking, best

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