Question 2 [40] Read the case study below and then answer the questions that follow. CASE STUDY INFORMATION SYSTEMS MANAGEMENT IN A TRANSPLANT PROGRAMME? Despite all of the IT mishaps, the medical aspect of the transplant programme was quite successful. All 56 transplant recipients in the first full year of business were still living one year later, which is considered to be strong evidence of high quality. But as the organisational woes continued to mount, Kaiser was forced to shut down the programme in 2006, absorbing heavy losses and incurring what figures to be considerable legal expenses. Kaiser paid a $2 million fine levied by the California Department of Managed Health Care (DMHC) for the various state and federal regulations it failed to adhere to in its attempt to set up a transplant programme. Kaiser was also forced to make a $3 million charitable donation. Many families of people who died waiting for kidneys from Kaiser are suing the company for medical negligence and wrongful death. Other patients, such as Bernard Burks, are going after Kaiser themselves for the same reasons. In March 2008, Burks won the right to have his case heard by a jury in a public courtroom, rather than a private judge or lawyer in arbitration. Most patient disputes with Kaiser are traditionally settled behind closed doors, presumably to minimise the damage to the company's reputation and increase the likelihood of winning their cases. Burks was the first of over 100 patients on Kaiser's kidney transplant waiting list to win the right to a jury trial. Source: Marie-Anne Hogarth. "Kidney Patient Beats Kaiser Arbitration Rule." East Bay Business Times, 21 March 2008 and Kim S. Nash. "We Really Did Screw Up." Baseline Magazine, May 2007. 2.1 Classify and describe the problems Kaiser faced in setting up the transplant centre. What was the role of information systems and information management in these problems