QUESTION $29$

In Six Sigma problem$-$solving approach $($DMAIC$),$ the phase involves determining the most likely causes of defects.

a$.$ define

b$.$ measure

c$.$ analyze

d$.$ improve

QUESTION $30$

There are two distinct perspectives to quality. They are the perspective and the $$ perspective. The

$$ perspective is one of

a$.$ consumer $|$ producer $|$ producer $|$ conformance

b$.$ supplier $|$ distributor $|$ distributor $|$ conformance

c$.$ retailer $|$ distributer $|$ retailer $|$ design

d$.$ producer $|$ consumer $|$ producer $|$ design