QUESTION $2$

A mid$-$sized software development company, SoftDev Inc., embarked on a project to develop a new customer relationship management $($CRM$)$ system for a major client. The project aimed to deliver a high$-$quality, user$-$friendly CRM system within a tight six$-$month timeline. Despite detailed planning, the project faced numerous quality issues, including software bugs, user interface design flaws, and inadequate user documentation. The project team struggled with maintaining quality standards while adhering to the schedule.

QUESTION $2(24$ Marks$)$

Discuss the Total Quality Management $($TQM$)$ measures that SoftDev Inc. could have implemented to ensure the successful delivery of their CRM project. How could these measures have helped address the quality issues encountered during the project?