question 2.

Activity 1 (4 min) Activity 2 (5 min) Activity (7 min) Activity (2 min) Activity 5 (4 min) Activity 1: Answer customer call and record key information Activity 2: Gather and format the information for analysis Activity 3: Analyze the information: Check available hotels to offer. Activity 4: Perform final checks on holiday offer Activity 5: Call customer back with the offer and close. The whole process is conducted by three workers in a worker paced line. The assignment of tasks to workers is the following: Worker 1 does Activity 1. Worker 2 does Activities 2 and 3, and Worker 3 does Activities 4 and 5. a. Which worker is the bottleneck of the system and why? (2 pts) b. What is the Cycle Time of the system ? (2 pts) c. What is the number of customers that can be processed within a year at steady state given that the company works for8 hrs per day and "100+Last-2-digits of your student 1D" days in a year (4 pts) d. Hoping to increase the capacity of the system, Activity 2 is reassigned from Worker 1 to Worker 2. What would be the new throughput rate of the system per hour (.e. capacity of the system per hour)? (4 pts)