Question 2 Define and Measure

Question 2a Develop the SIPOC diagram of the subject business process in its current state. Describe how the subject business process is affected by the new normal. (5 marks)

Question 2b List down the stakeholders that are affected by the issue(s). Identify the problem statement about the issue(s) in the subject business process. Examine the impact of the issue(s) on the subject organisation's businesses and its stakeholders. (You may refer to the problem statement template in Gitlow et al., 2015, p. 247.) (5 marks)

Question 2c Define the CTQ and its operational definition by analysing the VOC and the issues in the subject business process. Compare the current CTQ performance of the subject business process with its performance pre-pandemic. Propose the project objective.