Question: Question 2 Discuss the ITIL 4 framework's fundamental concepts and how they apply to all businesses and services, regardless of their type or technology. (20

Question 2

Discuss the ITIL 4 framework's fundamental concepts and how they apply to all businesses and services, regardless of their type or technology. (20 Marks)

Question 3

Briefly discuss and provide examples to support your answer on which of the four dimensions of service management defines the activities, workflows, controls, and procedures needed to achieve agreed objectives? (10 Marks)

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