Question: Question 2 There is a quality gap between hotel service delivery and customer perceive service. Winning two awards namely, Best New Green Commercial Building by

Question 2 There is a quality gap between hotel

Question 2 There is a quality gap between hotel service delivery and customer perceive service. Winning two awards namely, Best New Green Commercial Building by the Malaysia Green Building Council (MGBC) and Platinum Award Muslim-Friendly Accommodation Recognition (MFAR), enable Movenpick Hotel & Convention Centre (MHCC) to reduce the gap. Explain to THHR management FIVE (5) ways to continue the effort reducing this gap. (10 marks)

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