QUESTION 2

1. Unlike goals, values are ________ and define a unique character that helps people find meaning and feel special about what they do.

   		intangible
   		easy to achieve
   		determined by the entire enterprise
   		quantifiable

10 points

QUESTION 3

1. initiation into an organization is a form of:

   		culture.
   		play.
   		ritual.
   		metaphor.

10 points

QUESTION 4

1. Which of the following releases tension and helps resolve issues arising from the day-to-day routine as well as from sudden emergencies?

   		a clear chain of command
   		humor
   		a shared vision
   		shared language

10 points

QUESTION 5

1. Based on the Eagle Groups experience, which of these is NOT an important tenet of the symbolic frame?

   		how someone becomes a group member is extremely important
   		diversity supports a teams competitive advantage
   		shared goals hold a team together
   		ritual and ceremony lift spirits and reinforce values

10 points

QUESTION 6

1. How did younger members of the Eagle Group react to stories told of the persistence, irreverence, and creativity of older team members?

   		They felt intimidated.
   		They felt inspired to go beyond themselves.
   		The resented the imposition of what they felt to be unrealistic demands.
   		They tended not to believe them.

10 points

QUESTION 7

1. he primary benefit of institutional isomorphism (making an organization more like others in its field) is the improvement of an organizations:

   		structure.
   		products and services.
   		image.
   		efficiency.

10 points

QUESTION 8

1. Institutional theorists:

   		see organizations as autonomous entities.
   		see organizations as rational systems.
   		believe that efficiency and economic performance are an organizations key concerns.
   		see organizations as incapable of sealing themselves off from external events and pressures.