QUESTION 2: Using appropriate examples, appraise the view that the potential of electronic governance to achieve efficient and effective public service delivery in Ghana would be better advanced by public managers committed to serving the values and needs of citizens in the society rather than by public managers committed to the ideas of new public management. QUESTION 3: Using appropriate examples and evidence, critically examine the view that the profitability of the Electricity Company of Ghana (ECG) would be determined by the public policies made by government rather than by the internal management practices of managers and executives.