Question 20 (0.5 points) Saved Using a strong and positive tone of voice will OA) undermine your persuasiveness B) lead the audience to believe that you doubt what you are saying C) make your audience receptive to your ideas D) cause you to sound hesitant E) come across as arrogant, and is not recommended Question 19 (0.5 points) Saved Which of the following communication tools can be used to build brand awareness? A) Listening B) Presence C) Social media OD) Writing E) Speaking Active listening OA) is an innate skill that involves "reading between the lines" B) is the same as hearing C) is a learned skill that requires focusing on the speaker D) never involves feedback on the information E) decreases the chances of correctly understanding the information Question 8 (0.5 points) Saved arise from language that is ambiguous or difficult to understand. A) Physiological barriers B) Language barriers C) Psychological barriers D) Semantic barriers E) Mixed messages Question 7 (0.5 points) Saved Which of the following describes the similarities of memos and emails? A) Memos and emails are both typically sent only to internal audiences. B) Like emails, memos should include complimentary closings and signatures at the end. OC) Memos are often longer than the recommended length for emails. D) Unlike emails, memos should address multiple topics. E) Memos and emails have very little in common