Question 20 4.5 pts Mae is getting to know the other members of her project team. A group structure is beginning to take shape as Mae and the members set basic ground rules on how the group will function and understand acceptable behaviors. Mae's team is in the stage of team development Norming Storming Transforming Forming Next Dominus Question 21 4.5 pts Geraldo runs an Italian specialty goods store. When Geraldo's delivery drivers are experiencing conflict over routines and scheduling. Geraldo reminds them that it is important that they cooperate with each other if the business is to survive and their job security. Geraldo is controlling conflict by: Focusing attention on superordinate goals Expanding the resource base Changing established procedures Using appropriate coordination techniques Next Previous