QUESTION 20

1. In a process map, a diamond shape is generally accepted as the symbol for:

   	A.	Beginning or end of a process
   	B.	Single task or step
   	C.	Direction of the flow of activities
   	D.	A decision

1 points

QUESTION 21

1. Control limits

   	A.	Were developed by Edwards Deming
   	B.	Represent methods to eliminate waste
   	C.	Represent the voice of the process
   	D.	Reflect customer wants

1 points

QUESTION 22

1. In a process, __________ refers to the voice of the process while __________ refers to the voice of the customer

   	A.	Capability; stability
   	B.	Stability; capability
   	C.	Responsiveness; capability
   	D.	Accuracy; responsiveness

1 points

QUESTION 23

1. According to the Kano Model, product features that are not expected by the customer, but are included in a product, are described as:

   	A.	Dissatisfiers
   	B.	Satisfiers
   	C.	Delighters
   	D.	None of the above

1 points

QUESTION 24

1. Which of the following statements with regard to QFD is FALSE?

   	A.	Quality Function Deployment is a tool often used in DFSS
   	B.	QFD is a statistical tool
   	C.	QFD helps to transform Voice of Customer into design features
   	D.	QFD uses a diagram called House of Quality

1 points

QUESTION 25

1. What is an Operational Definition?

   	A.	precise definition of a characteristic and how it is measured
   	B.	combination of instruments, procedures, and personnel involved in measuring
   	C.	quantifying and understanding characteristics of the measurement system
   	D.	device used to obtain measurements

1 points

QUESTION 26

1. Which of the following is FALSE with regard to Voice of Customer?

   	A.	It is external
   	B.	It is under company control
   	C.	Is associated with specification limits
   	D.	Is not necessarily related to Voice of Process

1 points

QUESTION 27

1. "The process of identifying, understanding, and adapting outstanding practices from organizations anywhere in the world to help your organization improve its performance" refers to:

   	A.	Setting standards
   	B.	Regulatory requirements
   	C.	Creating benchmarks
   	D.	Minimum acceptable level of performance

1 points

QUESTION 28

1. VOC leads to:

   	A.	Control limits
   	B.	Specification limits

1 points

QUESTION 29

1. In Six Sigma projects, the _______ is typically the process owner (most knowledgeable about the process).

   	A.	Black Belt
   	B.	Master Black Belt
   	C.	Champion
   	D.	Sponsor

1 points

QUESTION 30

1. What is the z value of 226 where the mean is 53 and standard deviation is 35? (Choose the closest value).

   	A.	-4.94
   	B.	4.94
   	C.	-2.94
   	D.	-3.94