Question 23 (1 point) Listen What is unique about responding to customer complaints via social media compared to other channels like phone or in-person? On social media, customers might tell other people about their bad experience. On social media, you may also be helping other customers who are listening in. On social media, customers expect a fast response to their problem or issue. On social media, customers may be upset or angry about the situation. Previous Page Next Page Page 6 of 10 Submit Our 12 af 21