QUESTION 24 Worker incentives designed into a service include individual incentives, such as salary increments, bonuses, commissions, etc. O group incentives that make all employees stakeholders in the organization by sharing the benefits from productivity gains (e.g. ESOP). Omerit based incentives, that tie a salary increment to job performance. o all of the above O a and only QUESTION 25 Quality awards like the MONOA and the Deming Prize are O expensive to try to win because of the time and effort to write all of the required documentation O expensive to try to win because of the time and effort diverted away from revenue producing activities. worth trying to win because of its marketing and advertising potential. all of these ob and conly QUESTION 26 Which of the following are reasons for offering service guarantees? Guarantees force the service provider to focus on the customers. O Guarantees generate feedback. O Guarantees force the service provider to understand the reasons for the failure. Guarantees are a good marketing strategy All of the above