Question $3$

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The $25$ th Hour Inc. is a business that runs errands for people. Its employees have been called in to care for a toddler when her mother went into labor, to buying groceries for a mother who wanted to attend her child' soccer game, and to decorate for parties. If any customer is not completely happy with the service The $25$ th Hour provides, its employees are told to immediately refund the customer's money $($less any expenses$)$ as soon as the complaint is made known. This sort of service recovery policy helps to narrow provider $q,$ of the gaps model of service quality.

Gap $1($The listening gap$)$

Gap $2($The service design and standards gap$)$

Gap $3($The service performance gap$)$

Gap $4($The communications gap$)$