Question 3 (25 marks) Marriott Hotel's customer services associate program redefined the job of doorman into that of a guest service associate. This new job was described by one worker as "a bellman, a doorman, a front desk clerk, and a concierge all rolled into one. I have more responsibilities, I feel better about my job, and the guests get better service. The new job's multiple tasks all focus on a common result quality customer service. Based on the above scenario: (a) Use the job characteristic model by Hackman and Oldham to analyze this new job design. And explain how this new job design would motivate workers and improve customer service. (15 marks) (b) Discuss any three alternative ways for managers to schedule their employee work time that would offer a diverse workforce flexibility to deal with complications of work-life balance today. (10 marks) Rubrics and Marking: Marks will be given by considering the relevance and technical content of the answer with appropriate explanations