Question $36(1$ point$)$

At a training session for new nurse managers, one says, "I understand about our open communication and the blame$-$free approach. I$\text{'}$m ready to hear any of my staff's issues. But there are some limits$.$ What about telling tales, criticizing coworkers, making fun of the values, saying we don't believe in the mission$$that kind of thing? How do I handle that?" You reply, "Great question. That's a real test of your skill." You add:

Question $36$ options:

$1)$

"Interrupt the speaker, and say that kind of talk is unacceptable."

$2)$

$"$If it's questionable, ask for clarification. Your question is a message in itself. For a clear violation of values or mission, take the individual aside, explain, and warn. Repeated violation calls for stronger action. Get a consult from HR$."$

$3)$

"Call HR and arrange for them to counsel the associate."

$4)$

"Let it go unless it's repeated. If it's questionable, ask for clarification. Your question is a message in itself. For a clear violation of values or mission, take the individual aside, explain, and warn. Repeated violation calls for stronger action. Get a consult from HR$."$

Question $37(1$ point$)$

At your fellowship interview at Memorial Hermann, your interviewer says, "With $26,000$ employees and $5,500$ physicians, Memorial Hermann has a big recruitment problem. What are the fundamentals to handle it$?"$ You think for a moment, and then list the fundamental strategies:

Question $37$ options:

$1)$

"Retention comes first. Keep pay competitive. You need formal promotion; even with good retention, Hermann will need $3,000$ new hires a year. Use satisfied colleagues; let them tell the story for you."

$2)$

"Retention comes first. It should be over $90$ percent in every job category. Keep pay competitive. You need formal promotion. Use satisfied colleagues; let them tell the story for you."

$3)$

"Retention comes first. It should be over $90$ percent in every job category. Keep pay competitive. You need formal promotion; even with good retention, Hermann will need $3,000$ new hires a year. Use satisfied colleagues; let them tell the story for you."

$4)$

"Keep pay competitive. You need formal promotion; Hermann will need $3,000$ new hires a year. Use satisfied colleagues; let them tell the story for you. Of course, that's based on high retention. I know Hermann does that already.

Question $38(1$ point$)$

Your interview at Memorial Hermann has gone well. As the day draws to a close, a member of the search committee asks, "What are you looking for from us$?$ What do you think Hermann can offer you?" You respond:

Question $38$ options:

$1)$

$"$I$\text{'}$m really impressed. Everything I've seen looks great."

$2)$

$"$I$\text{'}$d like a chance to learn by doing, with guidance from people who know best practice. I hope I can win promotion. I$\text{'}$d like a plan for my personal development. Hermann is my first choice."

$3)$

$"$I$\text{'}$d like a chance to learn by doing, with guidance from people who know best practice. I hope I can win promotion. I$\text{'}$d like a plan for my personal development. Honestly, I have a big debt. I need a fair salary, but Hermann is my first choice."

$4)$

$"$I$\text{'}$d like a chance to learn by doing, with guidance from people who know best practice. I hope I can win promotion. I$\text{'}$d like a plan for my personal development. If my partner can get a position where we live, Hermann is my first choice."