Question: At a training session for new nurse managers, one says, I understand about our open communication and the blame - free approach. I ' m

At a training session for new nurse managers, one says, "I understand about our open communication and the blame-free approach. I'm ready to hear any of my staff's issues. But there are some limits. What about telling tales, criticizing coworkers, making fun of the values, saying we don't believe in the missionthat kind of thing? How do I handle that?" You reply, "Great question. That's a real test of your skill." You add:
Question 36 options:
1)
"Interrupt the speaker, and say that kind of talk is unacceptable."
2)
"If it's questionable, ask for clarification. Your question is a message in itself. For a clear violation of values or mission, take the individual aside, explain, and warn. Repeated violation calls for stronger action. Get a consult from HR."
3)
"Call HR and arrange for them to counsel the associate."
4)
"Let it go unless it's repeated. If it's questionable, ask for clarification. Your question is a message in itself. For a clear violation of values or mission, take the individual aside, explain, and warn. Repeated violation calls for stronger action. Get a consult from HR."

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