At a training session for new nurse managers $,$ one says $,"$ I understand about our open communication and the blame $-$ free approach $.$ I$\text{'}$m ready to hear any of my staff's issues $.$ But there are some limits $.$ What about telling tales $,$ criticizing coworkers $,$ making fun of the values $,$ saying we don't believe in the mission $-$ that kind of thing $?$ How do I handle that $?"$ You reply $,"$ Great question $.$ That's a real test of your skill You add : $"$ Interrupt the speaker $,$ and say that kind of talk is unacceptable $.""$ If it's questionable $,$ ask for clarification $.$ Your question is a message in itself $.$ For a clear violation of values or mission $,$ take the individual aside $,$ explain $,$ and warn $.$ Repeated violation calls for stronger action $.$ Get a consult from HR $"$ Call HR and arrange for them to counsel the associate $.""$ Let it go unless it's repeated $.$ If it's questionable $,$ ask for clarification $.$ Your question is a message in itself $.$ For a clear violation of values or mission $,$ take the individual aside $,$ explain $,$ and warn $.$ Repeated violation calls for stronger action $.$ Get a consult from HR $."$