Question: Question 3 (A) Explain service quality dimension by using the example of flycation as shown in below figure 4. 8 UO 1800 14:30 Hexpress Hong

Question 3 (A) Explain service quality dimension

Question 3 (A) Explain service quality dimension by using the example of "flycation" as shown in below figure 4. 8 UO 1800 14:30 Hexpress Hong Kong to Hong Kong Figure 4. Flycation (without meal) offered by an airline during the covid-19 period. (B) What are the six major gaps in the service quality? Suggest a potential gap in this kind of flycation service during the covid-19 period with valid reason. (C) What is waste elimination? Is the safety vest demonstration by the staff on the flight a wastage of time in view the of short flight duration (about 1.5 hour)? (D) The airline finds that this kind of flycation business is very popular during the weekends. Some customers are asking for fly during the flight. Do you think that is a good suggestion or a wastage during this covid-19 period? Is there any alternative to replace this "offering meal during the flight" suggestion? (E) What is the key factor affecting the service quality of flycation from your point of view, and why

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