Question: Question 3 Change management is defined as the methods and manners in which a company describes and implements change within both its internal and external

Question 3 Change management is defined as the

Question 3 Change management is defined as the methods and manners in which a company describes and implements change within both its internal and external processes. Human Resources Department together with people or performance managers is responsible for the change of mindset as well as behaviors of the employee in order to achieve the objective(s). Imagine that the company is moving towards a change management process, discuss the activities and approaches to achieve a positive customer experience through the following categories: a. Services turnaround time; b. Digitalization; c. No wrong door policy; and d. Employee customer service centric. (Total: 8 Marks)

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