Question $3$

Elizabeth, a manager at a large store, decided to implement a continuous improvement program for her workplace. After identifying what was most important to customers, she determined the source of problems and came up with a new program as a solution to fix these problems. She implemented her solution as was eager to find out how well it worked after a month. By implementing the new program as a solution, which part of the "PDSA" was she completing?

$11$

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