Question: A store manager decided to conduct a continuous improvement program for his workplace. After identifying what was most important to customers, she determined the source

A store manager decided to conduct a continuous improvement program for his workplace. After
identifying what was most important to customers, she determined the source of problems and came up
with changes to fix these problems. The changes had been in place for a couple of months and he was
analyzing ifit the changes had improved customer satisfaction. By monitoring and analyzing the results of
the changes made, which part of the "PDSA" was he completing?
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