Question 3 (Human resource management) Identity any five rating errors you should guard against when evaluating employee performance. Name the error and briefly describe the error. [10] Question 4 (Managing people and teams) Match each of the following team member roles with the correct description. In your answer book, write down the number of each role, and next to it the letter representing the correct option, e.g. 1. h.. 1. Problem solver 2. Trainer 3. Decision-maker a. Trains others in job/skill areas and continually shares knowledge with others b. Demonstrates all the necessary skills and knowledge to perform the job well, and continually strives to improve skill sets and assure total quality. c. Demonstrates good interpersonal skills and supports other team members. d. Understands and utilises problem-solving techniques to regularly identify and solve problems. e. Provides input and makes decisions on issues that directly influence the work area. f. Strives to meet the needs of the customer better. g. Has a diverse and ever-expanding set of skills that continually broadens the knowledge base. 4. Customer advocate 5. Team player 6. Resource provider 7. Skilled worker [7] Question 5 (Marketing for technical people) Define the following: 5.1 Marketing 5.2 Market management 5.3 Business-to-business marketing Diffusion process 5.4 (2) (2) [8]