Question: Question 3 Your organization is facing an issue with customer service personnel showing low enthusiasm, which is impacting the quality of customer interactions. After conducting

Question 3
Your organization is facing an issue with customer service personnel showing low enthusiasm,
which is impacting the quality of customer interactions. After conducting a training needs analysis,
it has been determined that improving customer service skills is a key solution. You have identified
two external training programs that align with your objectives: experiential training program and
interactive computer program.
Which training program would you choose to address the issue of low enthusiasm among your
customer service personnel? Provide a detailed justification for your choice.
(30 Marks)
Question 3 Your organization is facing an issue with customer service

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