Question 31 (0.5 points)

When performance fails to meet a set standard, the first thing employees are likely to criticize is:

Question 31 options:

Management

Processes used

The standard

Training

Question 32 (0.5 points)

Which is the nine-step process that involves strategic planning, implementation, and evaluation?

Question 32 options:

Decision-making process

Strategic management process

Tactical management process

Long-range planning process

Question 33 (0.5 points)

Which management function requires managers to organize tasks and coordinate the relationships among tasks?

Question 33 options:

Making human resources decisions

Organizing and coordinating

Strategic problem solving

Motivating employees and handling conflicts

Question 34 (0.5 points)

Which of the following are key competencies for managers who transfer across national borders?

Question 34 options:

Technical competencies

Introspection and joviality

Adaptability and effectiveness

Patriotism and parochialism

Question 35 (0.5 points)

Which of the following best describes conceptual skills?

Question 35 options:

Motivating subordinates

Communicating with managers

Product knowledge

Problem analysis

Question 36 (0.5 points)

Which of the following does not meet the definition of an organization?

Question 36 options:

All the residents of Iqaluit

College business faculty

Transit Corporation

Shrine Circus

Question 37 (0.5 points)

Which of the following indicators is the most unambiguous measure of business effectiveness?

Question 37 options:

Efficiency

Increased revenues

Profits

Customer satisfaction

Question 38 (0.5 points)

Which of the following is NOT a characteristic of the new economy?

Question 38 options:

Homogeneous population

National borders are nearly meaningless in defining organizational and operational boundaries

Business is constantly responsive to customers

The economy is driven by large corporations.

Question 39 (0.5 points)

Which of the following is a characteristic of the "new" economy?

Question 39 options:

The workforce is homogeneous

National boundaries have little meaning to the organizational boundaries

Business is estranged from its environment and does not care

Customers get what business chooses to provide them

Question 40 (0.5 points)

Which of the following is a characteristic of the "old" economy?

Question 40 options:

The economy is driven by large industrial organizations

There are growing job opportunities for knowledge workers

Business freely accepts its social and environmental responsibilities

Customer needs drive business

Question 41 (0.5 points)

Which of the following is not a reason for planning?

Question 41 options:

Provides direction

Helps cope with change

Maximizes waste and redundancy

Sets standards to facilitate control

Question 42 (0.5 points)

Which of the following is not a reason for resisting change?

Question 42 options:

Fear of the unknown

Belief that change is good for the organization

Fear of loosing something valuable

Fear of losing status and control

Question 43 (0.5 points)

Which skill centers on a manager's ability to use the tools, procedures, and techniques of a specialized field?

Question 43 options:

Conceptual

Interpersonal

Technical

Political

Question 44 (0.5 points)

Which theories define the characteristics that differentiate leaders from non-leaders?

Question 44 options:

Trait theories

Behavioural theories

Transactional theories

Competitive intelligence

Question 45 (0.5 points)

Who determines employee objectives in MBO?

Question 45 options:

Employees

Top managers

Managers and employees

Middle managers and top managers

Question 46 (0.5 points)

Women tend to use a more _______________ style of leadership.

Question 46 options:

Autocratic

Laissez-faire

Democratic

Directive

Question 47 (0.5 points)

Saved

Your College delivers outstanding education at an absolutely minimal cost. It is:

Question 47 options:

Efficient and effective

Effective but not efficient

Efficient but not effective

Neither efficient nor effective

Question 48 (0.5 points)

Saved

__________ determines, to a great degree, what people in organizations will try to excel at.

Question 48 options:

What is measured

What is not measured

When it is measured

How often it is measured

Question 49 (0.5 points)

Saved

________emphasizes authority and relies on administrative rules, policies and procedures.

Question 49 options:

Market control

Bureaucratic control

Clan control

Autocratic control

Question 50 (0.5 points)

Saved

trust is based on fear of reprisal if the trust is violated.

Question 50 options:

Individual-based

Deterrence-based

Knowledge-based

Identification-based