Question 32 2 pts A key element to adopting the principles of TQM is the culture of the company. Companies with a leadership culture of "my way or the highway" will have an easier time implementing TQM by dictating how things will be done. O True O False Question 33 1 pts Appraisal Costs are associated with the detection of defects. O True False Question 34 2 pts CRISP is a technique used to ensure flow of communication and policies up and down the organization. O True O False