Question: QUESTION 4 (25 Marks) Diversity is integral to Total Quality Management (TQM) as it is provides for a range of views which are important for

QUESTION 4 (25 Marks)

Diversity is integral to Total Quality Management (TQM) as it is provides for a range of views which are important for effective teamwork and continuous improvement. As the general manager of Azania Business College (a private education institution with a diverse workforce and students), discuss practices that you will recommend for your organisation to undertake, in order to ensure that the TQM principles of customer focus, continuous improvement and team work are met.

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