Question $4$

$3pts$

Your washing machine no longer gets your clothes clean. Often it leaves soapsuds in your clothes, and the spin cycle hardly removes any water $-$ requiring you to leave clothes in the dryer for twice as long. You go to the internet to find the hottest model in the market these days. However, you think it would be better to look at the real one to check the features. You walk in the door at your local hardware store and immediately see a sign that says, "Top rated washing machine. $$699."$ Since it is priced a bit lower than on the internet, you decide to buy the one right there. After a few months, you realize the new machine doesn't get your clothes as clean as the old machine you had for years. You are dissatisfied with this purchase. What step in the consumer decision process did you skip?

Evaluate after the purchase

Search information

Purchase

Evaluate alternatives

Recognize the problem