Question: our washing machine no longer gets your clothes clean. Often it leaves soapsuds in your clothes, and the spin cycle hardly removes any water requiring

our washing machine no longer gets your clothes clean. Often it leaves soapsuds in your clothes, and the spin cycle hardly removes any water requiring you to leave clothes in the dryer for twice as long. You walk in the door at your local hardware store and immediately see a sign that says, Top rated washing machine. $899 You buy it right there. After a few months, you realize this expensive machine doesnt get your clothes as clean as the old machine you had for years. You are dissatisfied with this purchase.

What steps in the consumer decision process did you skip? Select all that apply

a. Evaluate alternatives

b. Search for information

c. Purchase

d. Recognize the problem

e. Evaluate after the purchase

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