Question: Question 4 5 2 p t s 4 5 . You will use the direct strategy for your message when the bad news is not

Question

45

2 p t s

45 .

You will use the direct strategy for your message when the bad news is not damaging, when the receiver might overlook the bad news, when directness is preferred, and when

the bad news will provoke a hostile reaction.

firmness is necessary.

the bad news threatens the customer relationship.

the bad news is unexpected.

Question 45 2pts 45. You will use the direct strategy for

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