PROJECT SCENARIO

A mid$-$sized software development company, SoftDev Inc., embarked on a project to develop a new customer relationship

management $($CRM$)$ system for a major client. The project aimed to deliver a high$-$quality, user$-$friendly CRM system within

a tight six$-$month timeline. Despite detailed planning, the project faced numerous quality issues, including software bugs,

user interface design flaws, and inadequate user documentation. The project team struggled with maintaining quality

standards while adhering to the schedule.

QUESTION $1(30$ Marks$)$

Examine the factors that contributed to the quality issues faced by SoftDev Inc. during the development of their

new customer relationship management $($CRM$)$ system. How could the company have better managed these factors to

ensure a successful project outcome?