QUESTION $4$: Handling team conflict $[40$ MARKS$]$

$4\mathrm{.}1$ Shweshwe Shirts & Skirts $($Pty$)$ Ltd$.$ hosts a small on$-$site walk$-$in boutique that sells apparel directly to the surrounding communities. Lumka, the boutique manager, successfully manages a team of six busy interns. She has, however, noticed that conflict started to surface in the team, on both operational and interpersonal levels.

Help Lumka to formulate a conflict resolution plan. The plan should:

$4\mathrm{.}1\mathrm{.}1$ Define the specific conflict in the team. $(5)$

$4\mathrm{.}1\mathrm{.}2$ Specify the people involved. $(5)$

$4\mathrm{.}1\mathrm{.}3$ Articulate the plan of action in detail. $(5)$

$4\mathrm{.}1\mathrm{.}4$ Outline the results expected. $(5)$

$4\mathrm{.}1\mathrm{.}5$ Identify accountability partners. $(5)$

$4\mathrm{.}1\mathrm{.}6$ Identify who will make sure that conflict resolution is achieved. $(5)$