QUESTION 5 1 points Save Answer A CRM system encompasses the three business functions of sales, marketing, and finance. True False QUESTION 6 1 points Save Answer Software companies are being unethical in shipping products that may still have some bugs in them despite the best efforts of their quality assurance departments to test the products thoroughly and find all bugs to the best of their ability and within reasonable time frames given for testing. True False QUESTION 4 1 point: An Internet wiki can be used by a distributed team to create a report for a project the team is working on. The team could be, for example, a team in Engineering working on different areas of the design of a complex new product. Different members of the team can work on different pages of the project report without worrying about when other members will be working on their sections of the report. Which of the following statements would be true about wikis? I. A wiki is an example of collaboration software. II. A wiki is an example of software that is mainly used for integrating different business processes within a firm. III. If a wiki is used, the team members can work asynchronously. IV. Team members must work synchronously when using a wiki. I and III I and IV O I, II, and III O II and III QUESTION 23 1 points Save Answer Dell's build-to-order model best reflects its Marketing prowess Low-cost leadership Its ability to bar other vendors from competing in Dell's market Strong customer and supplier relationships QUESTION 24 1 points Save Answer The open-source movement in the software industry is about producing software that is freely available. Which of the following ethical principles drives those programmers who willingly contribute their time without getting any compensation to develop open-source software? No free lunch rule Descartes rule of change Kant's categorical imperative Utilitarian principle QUESTIUI 13 1 points Save Answi The transaction cost theory and the core competency theory both support the phenomenon of outsourcing. True False QUESTION 20 1 points Save Answ The costs incurred when the employees of the firm engage in personal activities that are not related to work is called Transaction costs Shirking costs Agency costs Switching costs