Question: QUESTION 5 3 points What steps should you take in response to the customer complaint in Item #4? Forget about itit happened almost three months

QUESTION 5 3 points

What steps should you take in response to the customer complaint in Item #4?

  1. Forget about itit happened almost three months ago. Focus on moving forward.
  2. Check to see if follow-up was done; if not, reach out to the customer.
  3. Check to see if there are more complaints like this one, and if there is a defined process for handling complaints.
  4. B and C above.

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