Question 5 a) Explain any five (5) quality dimensions for goods. Performance refers to the extent to which a products can perform its function, according to the customers' intended to use - eg: air-condition, light bulb Durability - refers to the extent to which a product's functions can withstand rough use or adverse conditions eg: mobile phone (nokia 3310) Reliability - refers to the length of time that a product continues to function under normal conditions before it breaks down or needs repairs. Quality products are more long-lasting and can even outlast the normal product lifespan