Question 5 When you make external changes to your business, customers will usually react in one of two ways. First of all, they might be receptive to the changes, most often when the changes dont require a huge shift in attitude or behavior and wont take them out of their comfort zone. On the other hand, customers might be resistant to the change. This generally happens when they have to adjust how they interact with your business, whether its online, via an app, or in person. In this case, your changes will be more likely to have lingering negative effects. Elaborate FIVE (5) ways on how to overcome customers reluctance to accept changes in environment and behavior. Please elaborate with proper examples. General terms please for international use