Question: Question (5): With reference to the Excellence Model shown below, answer the following questions: (8 marks) a. What is the usage of this framework? (2

Question (5): With reference to the Excellence

Question (5): With reference to the Excellence Model shown below, answer the following questions: (8 marks) a. What is the usage of this framework? (2 marks) b. Explain the Six-Sigma approach. (2 marks) c. Point out from the given framework illustration the phases related to six- sigma to achieve excellence. (4 marks) 7. Obsession with measurement Results Enablers 3. A cadre of change agents-black belts 10. Continuous reinforcement People People Results 2. Integrated with top level strategy Policy and Strategy 4. Customer market focus Partnerships and Resources Leadership 1. Committed leadership Customer Results Processes 6. Business process focus Key Performance Results 5. Bottom line impact Society Results Innovation and Learning 8. Continuous 9. Organizational innovation learning

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