Question: Question (5): With reference to the Excellence Model shown below, answer the following questions: (8 marks) a. What is the usage of this framework? (2

Question (5): With reference to the Excellence

Question (5): With reference to the Excellence Model shown below, answer the following questions: (8 marks) a. What is the usage of this framework? (2 marks) b. Explain the Six-Sigma approach (2 marks) c. Point out from the given framework illustration the phases related to six- sigma to achieve excellence. (4 marks) 7. Obsession with measurement Results Enablers 3. A cadre of change agents-black belts 10. Continuous reinforcement People Results People 2. Integrated with top level strategy Leadership Customer Results Performance Results Policy and Strategy 4. Customer market focus Processes 6. Business process focus 1. Committed leadership 5. Bottom line Impact Partnerships and Resources Society Results Innovation and Learning 8. Continuous 9. Organisational Innovation learning

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