Question 6 (1 point)

Most routine messages are

Question 6 options:

	persuasive.
	controversial.
	negative.
	positive.
	neutral.

Question 7 (1 point)

In a positive message, the main idea is presented

Question 7 options:

	by implication only.
	right at the beginning of the letter.
	in the first sentence of the middle paragraph.
	at the end of the middle paragraph.
	in the last sentence of the letter.

Question 8 (1 point)

When writing a letter of recommendation, you should

Question 8 options:

	always include at least one negative comment to show that you are being objective.
	make sure to include any negative stories you've heard about the candidate.
	show it to the job candidate before sending it to the person who requested it.
	overstate the candidate's abilities if he or she is a good friend and really wants the job.
	illustrate your general points with facts and evidence.

Question 9 (1 point)

Including a deadline in the close of a request

Question 9 options:

	is acceptable for internal audiences, but never external.
	is effective only when you explain the consequences of failing to meet it.
	helps the audience understand exactly what you want.
	will offend your audience, unless they are your subordinates.
	is rude and unprofessional.

Question 10 (1 point)

If you are sending an informative memo to employees about policy statements or procedural changes, you should

Question 10 options:

	assume that employees will have a negative response.
	make the subject line as ambiguous as possible, so that they will be more likely to read the memo.
	use the indirect approach.
	use the body of the message to provide all the necessary details.
	do all of the above.