QUESTION 6 Cognitive ability tests CANNOT be used ________.

a) to place existing employees in different jobs in an organization

b) to identify who might need additional training

c) to ensure that prospective employees have the abilities needed

d) to perform a job to determine differences in ethnic backgrounds 2 points

QUESTION 7 Darlene has just been hired by a major corporation to ensure that the corporation's use of IT fosters creativity and innovation amongst employees. What question should Darlene ask to ensure that IT fulfills this objective?

a) How can we use technology to influence organizational behaviors?

b) How much time should we allow employees to access the World Wide Web each day?

c) How can we best reduce the cost of international phone calls?

d) How much will it cost to place a computer workstation on every desktop? 2 points

QUESTION 8 Donna Paugh, a telecommunications manager, must be knowledgeable about computer operating systems, telephone networks, satellite communications, and electrical engineering. Her managerial skills can be BEST classified as ________.

a) human

b) technical

c) organizational

d) conceptual

QUESTION 9 Employees who are a part of self-managed teams are LEAST LIKELY to have the power to ________. a) interview job applicants and select new team members

b) determine their own pay scale and award merit raises when earned

c) develop new work methods that can increase their effectiveness

d) train their new recruits on the job and teach each other new skills

QUESTION 10 In which work situation will personality MOST LIKELY play a role in job performance?

a) at a call center where employees have a script with how to respond to customers

b) a fast food restaurant where there is a standard procedure for how to do everything from hand washing to what to say while taking an order

c) a grocery store where employees are given an overall goal but few guidelines on how to implement it at

d) a toy factory where workers must put parts together at a certain rate in a sequential order