Question $7$

$1pts$

$7.$ A theme parks website and advertisements feature newer and modernlooking rides and amenities. However, when individuals go to that theme park these marketing materials don't quite match up$.$ Meaning the park isn't as modern looking and to$-$date as expected. This failure in service quality is most associated with the

c$)$ Communication Gap

b$)$ Standards Gap

d$)$ Perceptions Gap

a$)$ Knowledge Gap