Question 7 If there was a conflict between a manager and a customer, what ramifications could it have on the business? (Your response must be no less than 25 words) Question 8 If there was a conflict between a manager and a customer what options do you have to resolve the conflict? (Your response must be no less than 20 words) Question 9 What reports may you need to fill out? Question 10 How do you know when your solution to the above has been effective? (your response should be no less than 10 words) Question 11 Describe a time when you had a delay in providing a service to your customers. (Your response must be no less than 15 words) Question 12 Describe a time when you had an error in providing a service to a customer. (Your response must be no less than 15 words) Question 13 Describe a time when there was a misunderstanding with providing a service to a customer. (your response should be no less than 20 words) Question 14 What would you do if there was a cultural misunderstanding with a staff member in regards to their days off on the roster? (your response should be no less than 20 words)